I wrote a HUGE letter to southwest airlines after our flightS from the bowels of the earth in January.

Today I got a call from a manager there. We talked for a half hour. I had written my ideas for solutions to some of the issues and she wanted to talk some of them thru with me. Thanked us for our feedback.

and said they generally dont' offer any compensation. I knew that. I told her I didnt' expect anything. She said 'well then you'll be pleasantly surprised because since I've never seen anyone go thru what you did I got you some vouchers".

She said they want a chance to prove to us that our experience was NOT the normal Southwest experience and the only way to do that is to get us to fly with them again. So they're giving us $200 flight vouchers PER PERSON.
Thats $1000 in vouchers (what we paid for the trip to NY).

wow.

Where will we go?
Save them and visit my sister in NY again next year?

Maybe dh and I should go somewhere for our anniversary?

Fly to Disneyland in October instead of the six hour drive?

oh the excitement! oh the possibilities! oh i'm so glad I wrote that letter!

lol

holy smokes! Woo-hoo!

You can always come up here and visit me! ;) LOL! But I'd go to Disney World (if it's in the area) -- it'll be so much fun! :heart: Go to Florida... cuz you can always go to Disney Land later, yk?

WAY TO GO!

That is just awesome:cuc:

I'm voting for Disney World:thumbsup:

That's awesome Barb! Hopefully they will be able to prove that your bad experience isn't the norm.
Have fun where-ever you decide to go!
much love
-Lindsey

Very cool!

Take the family to Disney world!:heart:

Another vote for Disney World!! (And tell your sister to meet you there. LOL)

Way to go! Congratulations! :thumbsup:

I say invite your sister and Go to Disney land! ( I wouldn't be able to choose between my sis and Disneyland, I HAVE to do BOTH!!!!:p )

That is so awesome!!

You could always give me the vouchers and we could fly out to see you at the end of July :)

Ok, Ok... Go to FL but do it at the end of July so we can meet halfway (between FL & AL)

That's awesome Barb!

That's great. I freaked when I first read the subject, I thought that there was horrible news about a plane crash or something.
So, where ya going?

I dunno. we're still in shock. lol

I like the idea of flying to disneyworld florida and having my sis and her family drive down from NY and meet us there. That way we could combine everything.
But another trip cross country with southwest just might kill me if this IS their normal way of doing things.

on another hand, a friend suggested i ebay the vouchers (they're fully transferrable) and use the money to have a better disneyland trip. lol

we have some time to discuss - no travelling for us for a while after the last nightmare. I still dont' even know if i WANT to give southwest another chance after the last experience cross country! i'm thinking a SHORT trip with them - it'd be harder for them to mess it up kwim?

lol

Cool! :thumbsup:

Well as a frequent Southwest Flyer, I have to tell you that we love them. We have flown cross country with them before and not had a problem. We have also flown with American, Continental, and Delta. By far I prefer Southwest. We flew international with Continental and it was a disaster. American has always been good but they are usually too pricey for us. If I never have to get on another Delta flight in my life it would be ok. LOL

So I say plan a trip somewhere and enjoy. I think your next experience with Southwest will be different.

That's cool that you have the vouchers, but I must have missed your story about what happened?

oh we had an absolutely horrible experience with them.

Suffice to say there was a tremendous amount of incompetance and rude staff. I know they were tired because of the weather problems everyone was facing but there was no excuse for some of what happened.

anyway, I was very surprised that they would offer compensation in the form of vouchers. I was only hoping honestly for compensation on the hotels and food from all the delays and diversions that were not weather related but staff/mechanical/technical related so I was really surprised by this response.

That's awesome barb. i'd probably end up using them to visit family. :) Let us know where you decide to go! We'll live vicariously thru you.

I vote for Disney World :) The girls and I would love to meet you all over there!