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One thing that I do is I call them if I don't get any response from an initial email. I ask for phone #'s when placing the order for this reason. It has cleared up many problems. Sometimes the customer just couldn't get the payment to work for some reason or another and it helps me to know what is going on on their end. I like to have any loose ends tied up within a week, so if they don't pay right away, I email them within a day, then if no response within a day or two I call.
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