When you're adding a ticker from the Tickerfactory... Apparently the ticker can often come with characters in its URL which confuse the vb code here. In such cases, you can go to www.tinyurl.com, change the URL to a different (shorter) URL, and try using that one. I understand that even the tinyurl may not work... in that case, try again (and perhaps again). There's an "open new window" on the www.tinyurl.com page which allows you to test your new URL before using it - I encourage you to do this!